Course Overview This hands on program leads to a Certificate in ITIL Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Operation areas: Introduction to Service Operation, Service Operations Principals, Service Operation Processes, Common Service Operation Activities, Organizing Service Operation: Functions, Technology Considerations and Implementation Considerations.