Course Overview This hands-on course leads to a Certificate in ITIL Service Lifecycle Management - Service Design. Upon successful completion, students can expect to gain competency in introduction to Service Design, Service Design principles, Service Design processes, Service Design technology related activities, organization and technology for Service Design, understanding implementation approaches, challenges, and critical success factors & risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.