Course Overview This hands-on course leads to a Certificate in ITIL Service Capability Management - Planning, Protection and Optimization. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas include Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management, and Information Security Management.